SHIPPING

At Isis we are committed to delivering your order swiftly and safely. Enclosed are our shipping policies:

• Isis processes and ships orders of in-stock items within 2 business days of receiving the order.
• Ground orders are shipped using UPS Ground service (read more)
• Express orders are shipped using UPS Next Day Air Saver service (read more)
• Isis does not ship outside the continental United States, Alaska, and Hawaii.
• Everyday Free Ground Shipping is valid for online product purchases of $75 or more (exclusing classes).
• Free shipping offer is automatically processed on eligible orders.
• Free shipping is available to the 48 contiguous states.

CLASSES

• All class registrations must be paid in full at time of registration.
• Within 48 hours of initial registration a full refund will be given on all cancellations or changes.
• 48 hours after initial registration, all changes and cancellations will incur a $10 change fee.
• Single Session Classes
  • Changes or cancellations within 7 calendar days of the scheduled class will incur a $25 late-change fee.
• Series Classes
  • Changing to another class once the series has begun will incur a $25 change fee and the classes will be prorated accordingly
  • Cancelling a class once the series has begun will result in a 50% credit of the remaining classes in the series based on the original purchase price.
• Any class missed without notifying Isis Parenting prior to the start of class, is not eligible for a refund.

CONSULTATIONS (Sleep, Lactation, Parenting)

• A full refund is given for cancellations or changes of appointments with notice of more than 24 hours.
• Cancellations or changes made within 24 hours of the appointment will incur a $25 fee.
• Cancellations (or no-shows) without prior notice are not eligible for a refund.

Requests for exceptions for medical reasons may be made on an individual basis, and must be accompanied by a physician’s or midwife’s written documentation within 30 days of the initial class session.

PASSES/GIFT CARDS

• Fitness Passes are non-refundable.
• Gift Cards are non-refundable.

PRODUCTS

Returns or exchanges may be made at any one of our store locations or by shipping the item back to our Online Processing site.

Full refunds will be issued up to 30 days from the ship date and store credits will be issued up to 45 days from the ship date. All items must be unused and in original packaging. For the safety of our clients, car seats, strollers, furniture, intimate apparel, breast pumps, breastfeeding accessories and personal care items may not be returned unless the product is defective or damaged upon receipt. All markdown merchandise is final sale.

Please note, shipping charges will not be refunded.

For returns/exchanges being shipped back to us, please email the following information to clientcare@isisparenting.com

1. Order Number
2. Name and Address of the person who purchased the item.
3. Name and Address where the items were shipped.
4. Contact phone number.
5. The item(s) you wish to return/exchange and the reason(s) for the return/exchange. (Please see return codes below)

Return Codes
01- Damaged/Defective
02- Wrong Size/Color
03- Duplicate Gift
04- Other (please explain)

Please use this address for your shipping label:
Isis Parenting
Attn: Online Order Processing
110 2nd Avenue
Needham, MA
02494